Privacy Policy

Last Updated: February 2, 2026

1. Who We Are

This website (Cougar Social) is operated by Cougar Tech Ltd, a company registered in the United Kingdom.

We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect and Why

A. Order Information

When you purchase virtual currency (e.g., Game Coins) from our store, we collect the following information:

  • Name
  • Billing Address
  • Email Address
  • Payment details (processed securely by third-party gateways)

Purpose: We use this data to process your order, deliver digital goods to your account, send you invoices, and prevent fraud.

B. Account Information

If you create an account, we store your name, address, email, and order history.
Purpose: To speed up future checkout processes and allow you to manage your orders.

C. Cookies

We use cookies to keep track of cart contents while you’re browsing our site.

  • Login Cookies: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.
  • WooCommerce Cookies: These allow the shop to function (e.g., remembering what is in your cart). No personal information is stored within these cookies.

D. Device & Analytics Data

We may collect information about your device, including your IP address, browser type, and operating system.
Purpose: For system administration, fraud prevention (identifying multiple accounts or suspicious login locations), and to improve our website performance using tools like Google Analytics.

3. Who We Share Your Data With

We do not sell your personal data. We only share data with the following third parties as necessary to provide our services:

  • Payment Processors: We accept payments through PayPal and Stripe (WooCommerce Payments). When processing payments, some of your data will be passed to these providers, including information required to process or support the payment, such as the purchase total and billing information.
  • Service Providers: We may use third-party services for email delivery (e.g., Google Workspace) and hosting (e.g., AWS/Cloudflare) to ensure our website runs smoothly.
  • Legal Obligations: We may disclose your data if required by UK law or to protect the rights and safety of Cougar Tech Ltd.

4. Data Retention

  • Inactive Accounts: We generally retain account information for as long as your account is active.
  • Order Records: For tax and accounting purposes (HMRC requirements), we keep order records for a minimum of 6 years.

5. Your Rights Over Your Data

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any incorrect data.
  • Deletion: Request that we erase your personal data (“Right to be forgotten”), subject to our legal obligation to keep records for tax purposes.

To exercise any of these rights, please contact us at [email protected].

6. Security

We take security seriously. Your connection to our site is secured using SSL technology (HTTPS). We restrict access to your personal data to those employees who need it to process your order.

7. Changes to This Policy

We may update this privacy policy from time to time. All changes will be posted on this page.

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